🌿 Orders & Payments
Q: What payment methods do you accept?
We accept all major credit cards, PayPal, Apple Pay, and other secure payment gateways listed at checkout.
Q: Can I modify or cancel my order after placing it?
We process orders quickly to ensure timely shipping. If you need to make changes, please reach out within 12 hours of placing your order. While we can’t guarantee edits, we’ll do our best to help.
🌙 Shipping & Delivery
Q: How long does shipping take?
Domestic orders typically arrive within 5–7 business days. You’ll receive a tracking number once your order ships.
Q: Do you ship internationally?
No! Unfortunately at this time we do not send our crafted goods across the globe. We currently do not ship outside the U.S. due to customs issues causing package holds and losses. This decision was made with great care, and we hope to serve you globally in the future.
Q: What if my order hasn’t arrived yet?
If your order is delayed, please check your tracking info first. If it seems lost or stuck, email us at hello@shopwyldflower.com, and we’ll follow the trail.
🌿 Lost or Stolen Package Policy
At Wyldflower Wellness, we take great care in preparing and shipping your order so it arrives safely at your doorstep. Once a package leaves our hands and is marked as Delivered by the carrier, ownership of the package transfers to the customer.
Unfortunately, we cannot be held responsible for lost, stolen, or misdelivered packages once they have been confirmed as delivered by the shipping carrier.
If your tracking information shows Delivered but you have not received your package, we recommend the following steps:
Check with neighbors or household members who may have accepted the delivery on your behalf.
Look around your property, as carriers sometimes leave packages in hidden or secure locations.
Contact your local post office or carrier to report the issue and request assistance in locating your package.
If you suspect theft, please file a claim directly with the carrier and/or contact your local authorities.
We understand how frustrating this can be, and while we are unable to replace items lost after confirmed delivery, we will always do our best to help guide you through the process.
Thank you for understanding and supporting our small business — every order helps us grow and continue sharing nature-inspired wellness with our community. 🌸
🌸 Returns & Exchanges
Q: What’s your return policy?
We offer a 14-day return window for unused, unworn items in original condition. See our Return Policy for full details and how to initiate a return.
Q: Do you offer exchanges?
Yes! If you’d like a different size, scent, or style, we’ll happily exchange it—just contact us within 14 days.
🌞 Products & Restocks
Q: Will an item be restocked?
Many of our goods are handcrafted or released in small, intentional batches. If something sells out, sign up for restock alerts.
Q: Are your products sustainably sourced?
Absolutely. We choose earth-honoring materials and ethical partners. Each item is created with love and intention for both people and planet.
🌱 Account & Subscriptions
Q: Do I need an account to place an order?
Nope—just good vibes and a shipping address. But creating an account helps you track orders and manage your preferences more easily.
Q: How do I unsubscribe from your emails?
We’ll miss you, but you can unsubscribe anytime via the link at the bottom of any email.
🌸 Non-Retroactive Discounts Policy
At Wyldflower, we love offering special promotions and seasonal discounts to our community. However, please note that all promotional codes, sale prices, and discounts are not retroactive.
This means that:
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Discounts cannot be applied to previous purchases made before the start of a sale or promotion.
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We’re unable to issue price adjustments, refunds, or credits for orders placed prior to a discount or promotion period.
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All discount codes must be entered at checkout during the active promotional window to be valid.
We encourage you to join our email list and follow us on social media to stay in the loop for upcoming offers and exclusive sales.
✨ Every order still contributes to our mission — planting trees, removing plastic from the ocean, and nurturing a greener planet.
Thank you for your understanding and for supporting our small, earth-loving business. 🌿
🌼 Discount Combination Policy
We’re delighted to share special offers and discount codes with our Wyldflower community. However, please note that discounts cannot be combined.
This means that:
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Only one discount code or promotional offer may be used per order.
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Discount codes cannot be stacked or used together with other promotions, sales, loyalty points, or bundle discounts.
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If multiple promotions are available, please choose the one that best suits your order before checkout.
Our goal is to keep things fair and transparent for everyone in our Wyldflower family, while continuing to offer meaningful savings throughout the seasons.
Thank you for understanding — and for supporting a small, heart-led business rooted in wellness, sustainability, and wild beauty. 🌸
✨ Still have questions?
We’re here for you. Reach out to our team at info@shopwyldflower.com, and we’ll get back to you within 1–2 business days or chat with us via our chat option.
